PayTree

Terms of Service

Last updated: September 9, 2026

The short version

PayTree is a record-keeping and documentation tool. It is not legal, tax, accounting, HR, or compliance advice, and the SOP templates and AI drafts are starting points that you review, adapt, and take responsibility for. The service is provided as-is, our liability is capped at what you paid us in the last 12 months, your data is yours, and you can export it and cancel anytime. The full terms below are what actually governs.

1. Who we are, and what you're agreeing to

These Terms of Service (the "Terms") are an agreement between you — the business creating an account ("you", "Customer") — and PayTree Solutions ("PayTree", "we", "us"), the operator of the PayTree service at paytreesolutions.com (the "Service"). By creating an account or using the Service you agree to these Terms on behalf of the business you represent, and you confirm you have the authority to do so.

2. What the Service is

The Service is software for recording and visualizing organizational structure, position and compensation history, imported payroll figures, planning scenarios, and standard-operating-procedure ("SOP") documents, including a library of editable SOP template content and optional AI-assisted drafting.

3. The Service is a tool — not professional advice

This section matters more than any other, so it is written plainly:

  • PayTree provides software, not advice. Nothing in the Service — including SOP templates, rule libraries, AI-generated or AI-improved text, reports, calculations, and documentation — is legal, tax, accounting, financial, HR, employment, safety, or regulatory-compliance advice, and no attorney-client, accountant- client, or advisory relationship is created by using it.
  • Templates and AI output are starting points. They are generic by nature, may be incomplete, outdated, or inaccurate for your situation, and are not tailored to the laws of your jurisdiction — including wage-and-hour, workplace-safety, anti-discrimination, and harassment-prevention laws. Whether a rule or policy is lawful, sufficient, or appropriate for your workplace is your determination to make, not ours. You are solely responsible for reviewing, editing, approving, and maintaining every document before relying on it or giving it to an employee.
  • Your numbers are your numbers. Reports and totals are computed from data you enter or upload. We do not verify your data, and you remain solely responsible for payroll, tax, and employment decisions and filings.
  • Consult professionals. For legal, tax, safety, or HR questions, consult a qualified professional licensed in your jurisdiction.

4. Your account

You are responsible for the accuracy of your account information, for maintaining the confidentiality of your logins, and for all activity under your account — including the users you invite. Notify us promptly at info@paytreesolutions.com if you suspect unauthorized access. You must be at least 18 to create an account, and the Service is intended for business use only.

5. Plans, trials, billing, and cancellation

  • Trial. New accounts get a free trial (currently 14 days) with no payment method required. When it ends, the account becomes read-only until a plan is chosen; your data is retained and exportable.
  • Subscriptions. Paid plans bill in advance, monthly or yearly, through our payment processor (Stripe). Prices are shown on the pricing page; we'll give at least 30 days' notice before a price change affects your renewal.
  • AI credits. Plan credits refresh monthly (topping up to your plan's allowance); purchased credit packs remain until used. Credits have no cash value and are non-refundable, but a failed generation does not consume a credit.
  • Cancellation. You can cancel anytime from the billing portal; the subscription runs through the period already paid and does not renew. Except where required by law, payments are non-refundable and we do not prorate partial periods.
  • Non-payment. If a renewal payment fails, we retry and notify you; continued non-payment moves the account to read-only.

6. Your data

  • You own it. Everything you enter or upload — your org structure, people, compensation records, payroll files, SOPs — is yours ("Customer Data"). You grant us only the limited license needed to host, process, back up, and display it in order to run the Service.
  • You can always take it with you. A full backup export is available in-app at all times, including while an account is read-only.
  • After cancellation. We keep Customer Data for at least 60 days after a subscription ends so you can come back or export, after which we may delete it. You can request earlier deletion by email.
  • Your responsibility for it. You confirm you have the right to store your employees' information in the Service and that doing so complies with the laws that apply to you.

How we handle personal information is described in the Privacy Policy.

7. AI features

AI-generated text is produced by machine-learning systems and may be wrong, incomplete, or unsuitable despite appearing confident. It is provided as drafting assistance only. Your SOP inputs are processed by our AI infrastructure provider to generate the output and are not used to train their models. Section 3 applies fully to all AI output.

8. Acceptable use

You agree not to:

  • use the Service to break the law or infringe others' rights;
  • probe, breach, or test the security of the Service or other customers' data;
  • resell, rent, or provide the Service to third parties as a service bureau;
  • reverse-engineer the Service or use it to build a competing product;
  • upload malicious code or use automated abuse (scraping, credential stuffing, excessive load).

We may suspend accounts that put the Service or other customers at risk, with notice where practical.

9. Our content

The Service, including the SOP rule library and template content, is owned by PayTree Solutions and licensed to you for use within the Service. Documents you assemble from it for your own business are yours to use, print, and share internally without restriction.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY CONTENT — INCLUDING TEMPLATES, CALCULATIONS, AND AI OUTPUT — IS ACCURATE, COMPLETE, OR COMPLIANT WITH ANY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, FINES, PENALTIES, OR CLAIMS ARISING FROM EMPLOYMENT DECISIONS OR DISPUTES — INCLUDING CLAIMS OF DISCRIMINATION, HARASSMENT, RETALIATION, WAGE-AND-HOUR VIOLATIONS, OR WORKPLACE INJURY, AND WHETHER THE DOCUMENTS OR RULES INVOLVED WERE AI-GENERATED OR NOT — EVEN IF ADVISED OF THE POSSIBILITY; AND (b) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You will defend and indemnify PayTree Solutions against third-party claims arising from (a) your Customer Data, (b) your use of documents created with the Service — including SOPs given to, enforced against, or relied on by your employees or contractors, and including any claim that such a document (AI-generated or not) violates a law or contributed to discrimination, harassment, or another workplace claim — or (c) your breach of these Terms or of applicable law.

13. Changes and termination

We may improve or modify the Service over time; we won't materially reduce the core functionality you're paying for during a paid term. We may update these Terms; material changes will be notified in-app or by email at least 14 days before taking effect, and continued use after that is acceptance. Either party may terminate for the other's material breach that remains uncured 14 days after written notice.

14. Governing law & disputes

These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located there, which both parties consent to. The party prevailing in a dispute may recover reasonable attorneys' fees where the law allows.

15. Contact

Questions about these Terms: info@paytreesolutions.com.